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At a glance
- Best for
- Long-lasting kitchen and bath faucets
- Standout
- Flo Shutoff closes the main valve on a leak
- Warranty
- Lifetime on residential faucets; 1 yr Flo; 5 yr electronics
- Certifications
- NSF 61, WaterSense, ASME/CSA
- Returns
- 30 days, unused in original packaging
- Shipping
- Free ground over $300; ships in 2–5 days
Pros
- A Warranty That Outlasts the Kitchen: Residential faucets carry a limited lifetime warranty against leaks, drips and finish defects for the original homeowner, and direct-store buyers get free faucet cartridge replacements.
- Certified for Drinking Water: Every Moen residential kitchen and bath faucet complies with the Safe Drinking Water Act and NSF 61, with spec sheets listing WaterSense and ASME/CSA certification model by model.
- Smart Water Protection: The Flo Shutoff monitors your home's supply and can close the main valve when it detects a leak, from $623.99 for the 0.75-inch model.
Cons
- Smart products carry shorter cover than the faucets — one year on the Flo Shutoff and five years on Smart Shower and MotionSense electronics — and the optional leak-protection service is a 36-month plan, so the terms are worth a read before adding it at checkout.
- The direct store ships within the US only, with Canadian buyers served through moen.ca, and returns need unused, boxed product, so confirming your finish and valve before installation keeps the 30-day window fully open.
The Verdict
What sets Moen apart is a lifetime warranty on its faucets and the engineering depth of a long-established American plumbing brand: Moen is headquartered in North Olmsted, Ohio, and belongs to Fortune Brands Innovations, whose water segment also holds ROHL, Riobel and Victoria+Albert. Its direct store sells kitchen and bath faucets, showers, sinks, disposals, filtration, toilets and bidets, and a smart-home line led by the Flo Shutoff, the Moen Smart Shower and touchless MotionSense Wave faucets. Residential faucets are certified to NSF 61, comply with the Safe Drinking Water Act and list WaterSense and ASME/CSA certification on each spec sheet, and Wirecutter names the Moen Attract Magnetix its upgrade-pick showerhead. Direct prices are fair and plainly stated, with no inflated "was" figures: the Riley pulldown kitchen faucet is $179.00, the Arbor high-arc pulldown $336.92 in chrome and $437.93 in matte black, the Arbor MotionSense Wave $418.57, the Align pre-rinse spring pulldown $619.43, the Smart Shower two-outlet controller $521.04 and the Flo Shutoff from $623.99. Orders typically ship in two to five business days, ground shipping is free over $300, and two-day and one-day upgrades are $20 and $25. Buying direct adds US-based support and free faucet cartridge replacements, and spec sheets for every model sit on Moen's site, which makes checking valve compatibility before you buy simple. The reservations are narrow. The lifetime warranty covers residential faucets for the original homeowner, with ten years in multifamily use and five in commercial, while smart electronics carry shorter terms — one year on Flo and five years on Smart Shower and MotionSense — and the Flo leak-protection service is a 36-month auto-renewing plan. The store ships within the US only, and returns within 30 days need unused, boxed product. BBB rates Moen A+ with 51 complaints over three years, and Trustpilot's small 21-review sample leans on warranty service. Made for homeowners replacing a kitchen or bath faucet who want it to last: the lifetime warranty and free cartridge replacements cover the long haul. Ground shipping is free on larger orders, so pick your finish with care, register the product and shop now.
Faucets, Showers and Smart Water Shutoffs, Direct
Moen Incorporated is headquartered at 25300 Al Moen Drive, North Olmsted, Ohio, and is a subsidiary of Fortune Brands Innovations, whose water innovations segment also includes ROHL, Riobel, Victoria+Albert, Perrin & Rowe and SpringWell. The direct store at shop.moen.com sells kitchen and bath faucets, showers, sinks, disposals, filtration, toilets and bidets, bath accessories, parts, an outlet and smart-home products, across lines including Arbor, Align, Riley, Belfield, Brantford, Cia, Doux, Flara, Cambium and Greenfield.
Current direct prices include the Riley One-Handle High Arc Pulldown Kitchen Faucet at $179.00, the Arbor One-Handle High Arc Pulldown at $336.92 in chrome and $437.93 in matte black, the Arbor MotionSense Wave single-sensor pulldown at $418.57, the Align pre-rinse spring pulldown at $619.43, the Align Posi-Temp valve trim at $159.74, the Moen Smart Shower two-outlet controller at $521.04, and the Flo Shutoff at $623.99, $675.99 and $1,039.99 for the 0.75-, 1- and 1.25-inch sizes.
Every Moen residential kitchen and bath faucet complies with the Federal Safe Drinking Water Act and NSF 61, and per-model spec sheets list certification to WaterSense, ASME A112.18.1/CSA B125.1 and NSF 61/9 and 372. Orders typically ship within two to five business days, with free ground shipping over $300 and two-day or one-day delivery for $20 or $25. The direct store ships within the US and its territories; Canadian customers buy through moen.ca. The Smart Shower is available in the US and Canada only.
The direct store accepts returns within 30 days of purchase for a full refund, with product in saleable, unused condition and original packaging. Faucets carry a limited lifetime warranty against leaks, drips and finish defects for the original homeowner, with ten years in multifamily and five years in commercial installations; MotionSense and Smart Shower electronics carry five years, and the Flo Shutoff one year. Independently, BBB rates Moen A+ with a file dating to 1983 and 51 complaints over three years, Trustpilot shows 2.6 across 21 reviews, and Wirecutter lists the Moen Attract Magnetix as its upgrade-pick showerhead. For homeowners upgrading a kitchen or bath, check the spec sheet for valve compatibility, keep the box until installation, and shop now.
Moen: what to know before you buy
A quick guide to buying Moen faucets and showers direct: how 30-day free returns, shipping and the lifetime warranty work, and how to check a faucet or shower trim fits before you order.
Shipping, returns & warranty
Standard ground orders typically ship within two to five business days, ground shipping is free over $300, and two-day or one-day delivery costs $20 or $25. The direct store ships within the US and its territories; Canada is served by moen.ca.
Anything bought on moen.com can go back free within 30 days of purchase for a full refund if it doesn't look, fit or perform as you expected. Start from the Find My Order page and choose Request a Return.
The Limited Lifetime Warranty covers many faucets and showers against leaks, drips and finish defects for as long as the original purchaser owns the home. Parts service kits carry one year, smart and electronic products have separate terms, and claims go through 1-800-BUY-MOEN or the online contact form with proof of purchase; Moen often sends replacement parts free.
Moen product lines
Moen's direct store sells kitchen and bath faucets, showers, sinks, disposals, water filtration, toilets and bidets, bath accessories, replacement parts, an outlet section and smart-home products. Faucet collections include Arbor, Align, Riley, Belfield, Brantford, Cia, Doux, Flara, Cambium and Greenfield.
On the smart side, MotionSense faucets turn on with a wave or a touch-free sensor, the Smart Shower controller lets you set temperature from an app (sold in the US and Canada only), and the Flo Shutoff watches your main water line for leaks.
How to choose a faucet or shower
For a kitchen faucet, count your sink or countertop holes and check the spec sheet for the deck plate, spout reach and flow rate, then choose the spray style: pulldown, pre-rinse spring or touchless MotionSense. For a shower, the trim you buy must suit the valve already installed, which the spec sheet names.
Moen says every residential kitchen and bath faucet complies with the Safe Drinking Water Act and NSF 61, and individual spec sheets list WaterSense and other certifications. Keep the box until installation, since an installed product that doesn't fit is harder to send back.
What customers say
The BBB rates Moen A+, with a file dating back to 1983. Its Trustpilot page is small, at 2.6 out of 5 from 21 reviews on October 24, 2026, and Wirecutter lists the Moen Attract Magnetix as its upgrade-pick showerhead.
Moen Incorporated is based in North Olmsted, Ohio, and belongs to Fortune Brands Innovations, whose water brands also include ROHL, Riobel and SpringWell.
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Moen: questions people ask
Straight answers about Moen, then how this review was written and stays independent.
About Moen
Is Moen legit?
Yes. Moen Incorporated is headquartered in North Olmsted, Ohio, and is part of Fortune Brands Innovations, and the BBB rates it A+ with a file going back to 1983. Its Trustpilot page is small, at 2.6 out of 5 from 21 reviews on October 24, 2026. Buying direct at moen.com gives you 30-day free returns, and the lifetime faucet warranty covers the original purchaser.
What is Moen's return policy?
Products bought on moen.com can be sent back free within 30 days of purchase for a full refund if they don't look, fit or perform the way you expected. Start the return on Moen's Find My Order page with your email, ZIP code and order number, then choose Request a Return. Products bought from other retailers go back under that retailer's policy.
What does the Moen lifetime warranty cover?
Moen's Limited Lifetime Warranty covers many faucets and showers against leaks, drips and finish defects for as long as the original purchaser owns the home where the product is installed. It doesn't transfer to a new owner, parts service kits carry one year, and electronic and smart products have their own terms. Keep your proof of purchase, register at register.moen.com for faster help, and claim on 1-800-BUY-MOEN (1-800-289-6636) or the online contact form.
How long does Moen shipping take?
Standard ground orders typically ship within two to five business days, and ground shipping is free on orders over $300. Expedited two-day delivery costs $20 and one-day delivery $25. The direct store ships within the US and its territories; Canadian shoppers buy through moen.ca.
How do I choose the right Moen faucet?
Start with what you already have. Each product page links a spec sheet listing the mounting holes, deck plate, flow rate and certifications, and shower trims must match the valve behind your wall, so check compatibility before you order. Then pick a line and features: Moen's kitchen faucets run from the Riley pulldown to the Arbor, Align and touchless MotionSense models, in finishes such as chrome and matte black.
About this review
Is this Moen review sponsored?
No. Moen did not pay for this write-up, see it before publication, or have any say in the verdict. If we earn anything it is a commission after you buy, and it comes out of the merchant’s margin rather than your price.
How was the Moen assessed?
By using it and by checking the claims made about it against what it actually does. Where our time with something has been limited, the review says so rather than implying more testing than happened.
What else have you reviewed in Home & Garden?
Everything in Home & Garden sits in the review library, where you can filter by budget and sort by rating, price or how recently it landed.
Do you update reviews after publishing?
Yes — when a product changes, when a price moves for good, or when we get something wrong. Corrections are made on the piece itself with a note saying what changed.
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