Ticketek Australia

The Verdict

What sets Ticketek apart is being the official box office for many of Australia's biggest stadiums and events, with a resale system that keeps prices at face value: Ticketek is Australia's long-standing primary ticketing company, owned by TEG and headquartered in Sydney, and it sells tickets on behalf of venues and promoters rather than reselling them. Its venue list includes the Melbourne Cricket Ground, the Sydney Cricket Ground, Rod Laver Arena and Adelaide Oval, and its events range from the Australian Open to sport, concerts and theatre across Australia and New Zealand. Buying from the official seller is the surest way to get a valid ticket at the price the event set, and the place to be ready when a tour or season goes on sale. The feature that matters most for fans is Ticketek Marketplace. When a show sells out, other fans can list tickets they cannot use, and the price is capped at face value, so there is no scalping premium. Each resold ticket is cancelled and reissued with a new barcode, which means the ticket in your hand is the one that scans at the gate. Checkout accepts cards, PayPal, Apple Pay, Google Pay, Afterpay and Ticketek gift cards, which also make an easy present for a concert-goer, and Afterpay spreads the cost of bigger bookings such as a family day at the tennis. Trustpilot rates Ticketek 4.4 across more than 4,000 reviews, a strong score for a ticketing company. Two things are worth planning for. Ticketek follows the standard industry approach to refunds: tickets are refunded when an event is cancelled or rescheduled, or where Australian Consumer Law requires it, but not when your own plans change, so Marketplace is the way to recover the cost if you cannot go. PayPal is not accepted on Marketplace purchases. Booking and delivery fees are shown at checkout, so pick the delivery method that suits you before you confirm. Be ready when the on-sale opens, use Marketplace for sold-out shows, and Ticketek is the safest way into an Australian event.